Shipping policy

StockClear.eu

Last Updated: August 8, 2025

Overview

We ship high-quality tactical and outdoor equipment from our warehouse in Sofia, Bulgaria to 26 countries across the European Union. All orders are carefully packaged and dispatched using reliable courier services to ensure your products arrive safely and securely.

Available Shipping Carriers

Current Service: DPD

We currently offer shipping through DPD, a trusted European courier network known for reliable delivery and tracking services.

Coming Soon: UPS

UPS shipping will be available soon! UPS generally offers faster delivery times compared to DPD. Once available, you'll be able to choose between DPD and UPS during checkout, with pricing and delivery estimates displayed for both options.

Note: UPS pricing will be confirmed and displayed at checkout once the service becomes available.

DPD Shipping Zones and Rates

🇦🇹🇩🇪 DPD West Zone

Countries: Austria, Germany
Rate: €20.00
Weight Limit: 0kg–20kg
Delivery Time: 3-5 business days

🇧🇪🇫🇷🇮🇹🇳🇱 DPD Mid Zone

Countries: Belgium, France, Italy, Netherlands
Rate: €28.55
Weight Limit: 0kg–10kg
Delivery Time: 4-5 business days

🇭🇷🇨🇿🇭🇺🇸🇰🇸🇮 DPD CEE Economy

Countries: Croatia, Czechia, Hungary, Slovakia, Slovenia
Rate: €4.00
Weight Limit: 0kg–5kg
Delivery Time: 2-5 business days

🇪🇪🇫🇮🇱🇻🇱🇹🇸🇪🇳🇴 DPD Nordic Zone

Countries: Estonia, Finland, Latvia, Lithuania, Sweden, Norway
Rate: €55.00
Weight Limit: Standard parcels
Delivery Time: 5-7 business days

🇩🇰🇱🇺 DPD Premium

Countries: Denmark, Luxembourg
Rate: €38.50
Weight Limit: Standard parcels
Delivery Time: 4-5 business days

🇪🇸 DPD Spain

Country: Spain
Rate: €37.50
Weight Limit: Standard parcels
Delivery Time: 5-6 business days

🇨🇾🇲🇹 Air Express

Countries: Cyprus, Malta
Rate: €67.00
Weight Limit: Standard parcels
Delivery Time: 1-5 business days

Shipping Process

Order Processing

Processing Time: 1-3 business days (Monday-Friday)
Cutoff Time: Orders placed before 2:00 PM EET are typically processed the same day
Weekend Orders: Orders placed on weekends are processed on the next business day

Packaging

All items are securely packaged to prevent damage during transit
Fragile optics and precision equipment receive special protective packaging
Each package includes tracking information and delivery confirmation

Tracking

Full tracking information is provided via email once your order ships
Track your package directly through the carrier's website
Real-time delivery updates and notifications

Delivery Information

Delivery Attempts

DPD: Typically makes 2-3 delivery attempts
If delivery fails, packages are held at local pickup points
You'll receive notifications with pickup location details

Delivery Requirements

Signature Required: Most shipments require signature upon delivery
Age Verification: Some tactical equipment may require age verification (18+)
ID Check: Valid government-issued ID may be required for certain deliveries

Delivery Address

Ensure your shipping address is complete and accurate
We cannot be responsible for packages delivered to incorrect addresses
Address changes after shipping may incur additional fees

Important Shipping Notes

Weight Limits

Different zones have different weight restrictions
Orders exceeding weight limits may be split into multiple shipments
Additional shipping charges apply for split shipments

Clearance Items

Limited Stock: All items are final clearance - order quickly as quantities are limited
No Rush Shipping: Due to the clearance nature, expedited shipping options are limited

Customs and Duties

EU Shipments: No additional customs duties within the EU
VAT Included: All prices include applicable VAT
Documentation: All necessary customs paperwork is included

Shipping Restrictions

Prohibited Destinations

We ship only to the 26 EU countries listed above
No shipping to PO Boxes for certain tactical items
Some remote areas may have extended delivery times

Product Restrictions

Certain tactical equipment may have country-specific shipping restrictions
We comply with all EU and national regulations regarding tactical gear
Orders may be subject to additional verification procedures

Shipping Costs at Checkout

Cost Calculation

Shipping costs are calculated automatically based on:
- Destination country
- Package weight
- Selected carrier (DPD now, UPS coming soon)

Carrier Selection

Current: DPD rates and delivery times displayed at checkout
Soon: Choose between DPD and UPS with side-by-side comparison of:
- Delivery speed
- Shipping cost
- Service features

Delivery Issues

Damaged Packages

Inspect packages immediately upon delivery
Report damage within 24 hours to support@stockclear.eu
Include photos of damaged packaging and items

Lost Packages

All shipments are fully insured and tracked
Contact us immediately if tracking shows no delivery progress
We'll work with carriers to locate and resolve issues

Delayed Deliveries

Delivery times are estimates and may vary due to:
- Customs processing
- Weather conditions
- Peak shipping periods
- Local carrier delays

Contact Information

For shipping questions or issues:

Email: support@stockclear.eu
Phone: +359 2 434 328
Business Hours: Monday-Friday, 9:00 AM - 6:00 PM EET

Shipping From:
StockClear.eu Warehouse
94 Illiyantsi Blvd
1220 Sofia, Bulgaria

Policy Updates

This shipping policy is subject to change as we expand our carrier network and service areas. Updates will be posted on our website with advance notice. The UPS shipping option will be added to this policy once available, with full pricing and service details.